Project Requirements
Business Requirements
- Dashboard should be efficient (save time) and effective (correct diagnoses)
- Dashboard should allow for quick responses to reduce patient wait times
- Chat efficiencies and easy data recording saves time during and post chat
Care Team Requirements
- Dashboard should allow staff to easily find and scan information
- Care Team needs to easily manage multiple chats simultaneously
- Staff should be able to transfer and exchange information easily
- Care Team needs to easily record patient notes and avoid time-consuming paperwork
Patient Requirements
- “Healthcare is complicated, make it easy for me”
- Product should offer trusted, secure, and professional medical advice
- Needs to be a simple process with short wait times and quick responses
